Archive | August, 2012

“Techspert” style help once you get home…

21 Aug

Over the past three and a half years as a HAL Microsoft Digital Workshop Techspert, I can’t count the number of guests who have asked “Can I take you home with me?” The question is often said honestly, with a follow-up statement “I just can’t find anyone near me who explains things so patiently and at my speed, and who also doesn’t charge me lots of money”.

My pat answer, with a twinkle in my eye, was always to simply just book another cruise! You could either look at it as great price for great classes and get a free cruise, or book a great cruise deal with free classes included. This is still always a great option, of course, but now there is another great option from the comfort of your own home or local mall.

Microsoft Store has rolled out to Malls near you! The stores offer great customer service for all purchase, setup and maintenance needs. They also offer one on one training with an Answer Tech for any general PC or Windows software related requests. If you do not have a Microsoft Store near you help is only a phone call away.

Store Locations :
United States
Other Countries

Answer Desk phone number :
1-800-642-7676 (United States)
1-877-696-7786 (Canada)
For other countries, find the support phone number on the website for your country.

Answer Tech support costs $49.00 USD for one hour or only $99.00 USD for an entire year of help and training. This is a great value if you have lots of questions. No question is too stupid and you will receive teaching and support at your speed. Think of it as having your own personal Techspert!

To find out more information about this great service check out this Microsoft Store website link for more details:

Microsoft Store

But don’t forget to come back to the Digital Workshop classes during your next cruise, even though you will now be an expert after your one-on-one software lessons. 😉

Trisha the Techspert on the ms Zuiderdam

Windows 7 offers the “Problem Steps Recorder”

19 Aug

Hey everyone! This is Techspert Scott chiming in from the glorious m/s Zaandam with some more tips, tricks and features about your Windows 7 computer! Have you ever had a problem with your computer that you couldn’t figure out what was wrong? Or attempted to explain that problem to your local ‘computer guy’ and could not quite articulate what was wrong? No worries! Introducing the Problem Steps Recorder, a free application with your Windows 7 PC, which will record the clicks and key strokes you make to help troubleshoot a problem.

As the local PC guru onboard I’m very used to friends, guests and other crew members asking for help with their computer problems, yet having no idea how to clearly describe what’s going on. It’s frustrating, but that’s where the Problem Steps Recorder comes in handy! It will record your steps in a document, where you can email it off to help explain a problem to the ‘computer guy’ fixing your computer.

When something is not quite right or an app starts misbehaving under Windows 7 then you simply need to click the Start button, type PSR and press Enter to open the program…

… then click Start Record. If you then work through whatever you’re doing, the Problem Steps Recorder will record every click and key stroke, take screen shots, and package everything up into a document file when you’re finished ready for emailing. So don’t worry if you aren’t a computer whiz and trying to explain an unfamiliar issue, use the Problem Steps Recorder.  It is an effective and quick way to help explain an issue you are having and will save you hours of troubleshooting time.

Just another great feature offered by Windows 7 that makes our lives much easier!

Hope that helps!

Techspert Scott


Windows is for everyone!

6 Aug


These workshops are usually held very late at night when most of the hard working crew members are done with their jobs.

Crew DW
Our staff and crew include officers, room stewards, medical teams, entertainers, cooks, chefs, beauty technicians, a cruise director staff and much more! They all like to get digi with it!


Whether they’re from Indonesia, Philippians, Holland, Russia, Canada, India, Australia, South Africa or USA . . . . one thing that we can all easily understand is the Windows operating system and the free, user-friendly programs
Microsoft has to offer.


While our team is often far away from their homes, they feel closer to their families with the tools that the Digital Workshop and Microsoft has to offer.

They take camera classes so they can document pictures of their travels.

They take photo editing classes using “Windows Live Photo Gallery” to get the photos from their cameras to their computers and then enhance
their photos.

They share their photos with a Photo Email using “Windows Live Mail” or upload photos to “SkyDrive” to share them on the web!

They create movies with their photos, videos and music in “Windows Live Movie Maker” then send them up to You Tube or Facebook for friends and family to see.

They feel closer to their loved ones with instant messaging and web cam chats where they can hear each other and see each other using
“Windows Live Messenger”.

They stay safe and sound with PC Security classes and become more familiar with their operating systems with the Windows 7 classes.

To download these amazing Windows products go to:

As a Holland America Line Techspert, introducing the world of Windows to the staff and crew has been a very rewarding experience.

Because of Microsoft’s Windows, we are all not so different and not so far away from our families after all.

At Holland America Line

– Techspert Trevor

Windows Live Shortcuts!

3 Aug

Hello Everyone!

This is Techspert Mollie blogging from the ms Ryndam! We have had a wonderful last few weeks cruising through the Baltic and the Mediterranean. Recently, I have had quite a handful of passengers that have asked me about shortcuts. Sometimes the guests have difficulty using the mouse to open certain features or programs and shortcuts can allow for less mouse movement.

Shortcuts use keys on the keyboard to have a particular action take place without clicking your mouse.  I put together a list of some shortcuts that I am familiar with using in the Windows Live Photo Gallery so that guests could have their own copy.  So I thought this would be a great topic to throw into the blog for others to enjoy!

CTRL+C (Copy)

CTRL+X (Cut)

CTRL+V (Paste)

CTRL + A (Select All)

CTRL +, (Rotate Left)

CTRL +. (Rotate Right)

CTRL + L (People tag)

CTRL + T (Descriptive Tag)

CTRL + N (Caption)

CTRL + G (Geotag)

CTRL + R (Revert to Original)

CTRL + D (Delete selected photos)

CTRL + F (Text search)

CTRL + + (Zoom in)

CTRL +- (Zoom out)

CTRL + Z (Undo)

CTRL+ Y (Redo)

ESC (Close File/Exit Slideshow)

F12 (Slideshow)